Your privacy matters to rainbet. This Policy explains exactly what personal data we collect, why we collect it, how we store and protect it, and the rights you hold over your own information as a registered player on our platform.
Your Data, Your Rights
rainbet handles all player data with strict security standards and full transparency. Here are the six core principles that underpin our approach to privacy.
rainbet collects only the personal data that is strictly necessary to operate your account, process transactions, and meet our legal obligations. We do not collect data speculatively or for purposes unrelated to the services you use.
All data transmitted between your device and the rainbet platform is encrypted using 256-bit SSL — the same security standard used by major international banking institutions. Your data is never transmitted in plain text.
rainbet does not sell, rent, or transfer your personal data to third-party advertisers, data brokers, or marketing networks. Your information is used only to provide and improve rainbet services.
You have the right to access the personal data rainbet holds about you at any time, and to request corrections where that data is inaccurate or incomplete. Submit requests to [email protected] and we will respond within 10 business days.
Where there is no overriding legal obligation to retain your data, you may request that rainbet delete your personal information. Account closure combined with an erasure request initiates a structured data removal process in line with our retention schedule.
In the unlikely event of a data security breach that affects your personal information, rainbet will notify affected players via the email address registered on their account without undue delay, and take immediate remediation steps.
rainbet is an online betting and casino platform serving players across Bangladesh. As part of providing these services, we necessarily process certain personal data about our registered players. This Policy is intended to give you a clear, honest account of exactly what data we handle, why we handle it, and what your rights are in relation to that data.
We are committed to handling all personal data responsibly, transparently, and in accordance with recognised data protection principles. We do not use personal data for any purpose beyond what is described in this Policy without first obtaining your explicit consent. This Policy applies to all data processing activities conducted by rainbet in connection with the platform and its associated services.
For the purposes of this Policy, rainbet acts as the data controller in respect of all personal data collected from players using the platform. As data controller, rainbet determines the purposes for which, and the means by which, personal data is processed. Any questions, requests, or complaints relating to the processing of your personal data should be directed to rainbet using the contact details set out in Section 15 of this Policy.
rainbet collects the following categories of personal data from players:
rainbet collects personal data through the following channels:
rainbet uses the personal data described in Section 3 for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and identity verification | Identity & Contact, Financial |
| Processing deposits, withdrawals, and transaction records | Financial, Identity & Contact |
| Providing and personalising betting and casino services | Gaming & Betting, Technical & Usage |
| Fraud prevention, money laundering detection, and security monitoring | All categories |
| Responsible gaming monitoring and enforcement | Gaming & Betting, Identity & Contact |
| Customer support and complaint resolution | Communications, Identity & Contact |
| Platform performance analysis and improvement | Technical & Usage |
| Sending transactional communications (e.g., deposit confirmations, withdrawal notices) | Identity & Contact, Financial |
| Sending promotional communications (with consent) | Identity & Contact |
| Legal and regulatory compliance | All categories |
rainbet processes your personal data only where a recognised lawful basis exists. The primary lawful bases on which rainbet relies are:
Personal data may be shared between internal rainbet teams (such as customer support, compliance, and technical operations) on a strictly need-to-know basis, solely to facilitate the delivery of platform services.
rainbet engages a limited number of trusted third-party service providers who process personal data on our behalf. These include:
All third-party processors engaged by rainbet are required to maintain data security standards consistent with this Policy and to process personal data only for the purposes for which it was shared.
rainbet may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory instruction. rainbet will notify affected players of any such disclosure to the extent permitted by law.
rainbet does not sell, rent, or commercially transfer any player personal data to third parties for advertising, profiling, or marketing purposes under any circumstances.
rainbet retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The general retention periods applied by rainbet are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years following account closure |
| Financial transaction records | 7 years from the date of transaction |
| Betting and gaming history | 5 years from the date of the relevant session |
| Customer support communications | 3 years from the date of the last communication |
| Technical and usage logs | 13 months from the date of collection |
| Self-exclusion and responsible gaming records | Permanently, to prevent re-registration during exclusion periods |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with rainbet's internal data disposal procedures.
rainbet employs a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While rainbet takes all reasonable precautions to protect your data, no internet-based system can guarantee absolute security. Players are encouraged to maintain the security of their own account credentials and to report any suspected security incident to [email protected] immediately.
Cookies are small text files placed on your device when you visit a website. rainbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve the overall player experience.
You may control or disable cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the rainbet platform and may prevent you from accessing certain features, including account login. Full details on managing cookies are available in the help documentation for your specific browser.
As a registered player on rainbet, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact rainbet at [email protected] with the subject line "Data Rights Request":
rainbet will respond to all data rights requests within 10 business days. In complex cases, we may extend this period by a further 20 business days, in which case we will notify you of the extension and the reason for it.
The rainbet platform is strictly for adults aged 18 and above. rainbet does not knowingly collect or process personal data belonging to individuals under the age of 18. If rainbet becomes aware that it has inadvertently collected data from a minor, that data will be deleted immediately and the associated account will be permanently closed.
If you believe that a minor has registered on rainbet or has provided personal data to the platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.
rainbet primarily processes player data within systems and with service providers located in regions that maintain adequate data protection standards. Where personal data is transferred to a third-party processor located outside Bangladesh, rainbet ensures that appropriate contractual safeguards are in place to protect the data to a standard consistent with this Policy. Such safeguards may include standard contractual clauses, data processing agreements, or equivalent transfer mechanisms.
By using the rainbet platform, you acknowledge that your personal data may be processed by third-party service providers (such as payment processors and game studios) who may be based outside Bangladesh, and consent to such transfers where they are conducted under the safeguards described above.
rainbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When we make material changes to this Policy, we will update the effective date at the top of the document and notify registered players via the email address held on their account where reasonably practicable, at least 7 days before the updated Policy takes effect.
Your continued use of the rainbet platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. Players who do not accept the revised Policy may request account closure in accordance with the rainbet Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or rainbet's handling of your personal data, please contact our support team using the details below:
rainbet is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response to a privacy concern, you may contact the relevant data protection authority or seek independent legal advice.
Now that you understand how we protect your data, explore our full range of cricket betting, live casino games, and premium slots — all available with local BDT payments.